Frequently Asked Questions
Place an order over $179 to get free shipping within the continental US.
When your order ships from our warehouse, you will receive a shipping confirmation email with your tracking number. You can also log into your Paperworks account, and find the track shipment button near your order.
Orders placed before 4pm ET Mon-Fri will ship out same day. Orders placed outside these times will ship the following business day. If your item is backordered, you will receive an email same day.
We accept all major credit cards. We do not accept checks, PayPal, purchase orders or credit cards over the phone.
Yes. All products have a “purchase a sample” button on their main page. Please keep in mind, you can only get samples of 8.5x11 sized paper. They are $5 for a 5 sheet sample pack. Samples are non-refundable and do not have tracking information as they are shipped USPS.
- If you place your order before 4pm EST, it will ship out the same day. We ship out of Rhode Island, therefore all of New England ad New York City and its close suburbs can expect next day business delivery with UPS Ground.
- Otherwise, you can choose your UPS shipping option at checkout.
Yes. Just click “use my UPS account” at checkout. Please provide your account number and preferred shipping time. Please make sure to use a valid UPS number, if not the order will not ship.
We ship using UPS. This means, you can use Ground, 3-day select, 2nd day air and next day air.
CT, MA, RI tax exempt customers please fax a copy of your tax exempt certificate to 800-333-5768 or email to firstname.lastname@example.org to setup your account as so. Note: All other states will not be charged tax, therefore no need to fax us your information.