Customer Service Phone Number 1-888-631-9170
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100% Satisfaction Guaranteed - No Question
All of our products are 100% guaranteed to be free from any defects. Because we specialize in only the very best mill-branded paper and envelopes, you can be assured of consistent quality time and again, order after order. All of our papers are guaranteed by their respective paper mills and all of our envelopes are manufactured by mill-authorized envelope converters and carry the same quality guarantee.
We stand behind every purchase.
At PAPERWORKS.com, we want you to be fully satisfied with your purchase. We’re happy to take your return or exchange, for any reason, and refund the full purchase price of product returned to us in resalable condition in its original packaging. Should you decide that the paper purchased from us does not meet your expectations or is not what you wanted, if you’re unsatisfied with the product(s) for any reason at all, you may arrange to return or exchange the product and receive a full purchase price credit.
*As colors may vary from monitor to monitor, PaperWorks can not guarantee an exact color match. Our monitors are color calibrated with Spyder calibration equipment thus best color results are achieved with a similar calibration software. Metallic colors are scanned to show the sheen of the sheet and are in fact a solid color.
How to easily return or exchange packages of paper and envelopes
Because paper and envelopes are products made with natural materials, which age, please make returns or exchanges within 30 days of accepting delivery of your order. You may return or exchange any product in its original packaging in resalable condition for a full refund of the purchase price of the product.
Follow these easy steps.
1. Call or Email Paperworks within 30 days from the day purchased to receive a return authorization code.
2. Write this code on the back of your original packing slip (if the packing slip has been misplaced please print a copy of your email receipt and write the return code there). If you wish write a description of why you are sending the item back.
3. Carefully repackage your item, make sure it is in resalable condition and include enough packing materials to ensure your package makes it back without damage. Packages damaged in transit cannot be refunded therefore Paperworks suggests using a carrier that will pay for a package if damaged such as UPS or FedEx.
4. Ship your package back to us using this format:
(Write in Return Authorization code here RA# ________)
400 Glenwood Avenue
Pawtucket RI 02860
5. Once we receive your package you will see the funds back to account within 3 working days.
Please be sure to repackage your item with care as Paperworks cannot be held accountable for items damaged in transit, any items returned damaged will not be refunded. We apologize, but we do not have a chance to resell paper which has been handled, cut, printed or is otherwise not in perfect mill condition. Shipping charges for the delivery and return of your products will not be refunded. Any order that qualified for any free shipping promotion will have the original shipping cost deducted from the refund amount.
Items sent back to PaperWorks beyond 30 days without a Return Authorization Number will not be refunded.
Any orders that are refused by a customer will be subject to a $15 refusal fee, if a package does arrive damaged please contact us as soon as possible to correct the issue.
*Sample packs, custom cut jobs and items from our current deals section are non-refundable
PaperWorks does offer custom cutting of most of the papers listed on the website, we stock many parent size sheets of our most popular items for cutting to larger sizes (up to 23x35). Our Custom Cutting charge is a flat rate of $20.00. This means you may get as many packages of the same product and size cut for the flat rate charge. Please note customer cut orders have to be in by 2pm EST to gaurantee to ship same day.
Same Day Shipping
Orders received before 4:00 PM Eastern Time Monday through Friday will ship on that same day. Orders placed after 4:00 PM Eastern Time will be shipped the next business day. In case of delays due to insufficient inventory or circumstances out of our control(weather,etc.) you will be contacted as soon as possible.
Upon arrival of package please be sure to inspect your goods to make sure all contents are correct and not damaged unfortunately Paperworks cannot be held responsible for problems with packages over 20 days old. If there are any problems with your shipment please give us a call and we will resolve the issue as quickly as possible.
Orders totaling over $179 will recieve free shipping from Paperworks, free shipping is limited to within the continental US only unless otherwise noted. Please note there are certain exceptions in our "current deals" section which will be noted on an item to item basis. Also note upon return any order that qualified for free shipping will have the original shipping cost deducted from the refund amount.
Paperworks is FSC Certified!
We are FSC Certified! This means that any product that comes into our warehouse certified, leaves here certified. FSC available on request.
Attention to our Canadian Customers!
We would like to inform you of the presence of specific rates applied to Canadian orders. There is a brokerage fee that is applied by UPS to all orders that are imported to Canada when shipped with standard international shipping (this fee is avoided when using international expidited delivery). This fee is charged on top of your order total, and is determined by UPS once your package arrives at the border. You will be responsible for these fees, as well as any additional fees or taxes incurred by Canada. If a package is refused or undeliverable internationally the return freight will be deducted from the credit due from us on arrival. We apologize for the inconvenience. For further information, please check with the UPS website.
Click here to view a custom product.